As a Flex Admin Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.
This is an exciting opportunity to work within a growing administration team. This role is the key in the administration of employee, client and benefit provider queries and reports in relation to flexible benefit schemes. This role would ideally suit someone who has experience in a benefits administration role or other relevant roles heavy on data analyses.
You will have the opportunity to:
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
To support the delivery of that strategy, you will:
Process monthly payroll / provider reports
Analyse data using Microsoft Excel (i.e. intermediate to advanced proficiency around formulas and functions within the tool)
Process new joiner information (membership amendments)
Respond to mailbox enquiries on a daily basis
Deal with queries and requests using in-house system
Work collaboratively with colleagues by sharing knowledge, ideas & solutions
Identify areas where the service to clients/members can be improved
Ensure deadlines, set targets (KPIs) and service level agreements (SLAs) are met through effective planning and execution
Assist in more complex / project deliverables when required (e.g. annual scheme renewal/s)
Provide an efficient, professional service delivery to meet all clients / members needs and promote the Willis Towers Watson brand
Develop a strong knowledge of clients flexible benefits schemes and requirements
Undertake both enrolment and on-going administration of client benefit data
Communicate effectively with clients / members via email and call
Ensure timely completion of timesheets.
In addition to this, you will :
Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
Develop an awareness of the insurance carrier and vendor marketplace
Understand and effectively articulate carrier / vendor specific strengths and weaknesses
Maintain and cultivate strong carrier relationships to enhance WTW's position in the marketplace
Receive training from experienced consultants and assist to review client needs
Comply with internal excellence and compliance requirements
Contribute to the development of new intellectual capital
Work with Operations Leadership to ensure compliance to SLAs and KPIs
Support issue / escalation management
Participate in continuous improvement activities to build stakeholders confidence
Help drive adherence to Professional Excellence and Quality Management requirements
Help drive adherence to client, local and international compliance requirements
2 - 6 years experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)
Proficient in English, with excellent written and verbal communication skills
Bachelor's degree (preferably in a program with heavy emphasis on mathematics or business) or
Well organized and detail oriented
Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
Proven ability to identify and resolve complex issues
Strong client service orientation and ability to respond to all communications effectively and in a timely manner
Attitude and behaviour:
Self-starter attitude with ability to establish priorities, work independently and with limited supervision
Ability to ask the right questions and seek help where appropriate
Sense of accountability; owning one's work and taking pride in it
Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
Technical Skills and Experience:
Strong analytical, creative and integrative skills
Experience with data entry, validation and manipulation
Excellent Microsoft Office skills, particularly in Excel and PowerPoint
Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose
WTW is an Equal Opportunity Employer
