We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
This is a hybrid position at The Foundry, BGC, Taguig City (at least 2 days a month onsite)
What does a day in the life of a Finance Analyst look like
You'll execute and maintain processes that help manage the end-to-end commission payment process and become a trusted partner across the Sales and CX organizations, providing answers to field inquiries and helping build efficient & scalable processes.
This will include helping to set up new colleagues with compensation plans, validating & ensuring the accuracy of personnel data across systems, and managing the timely review & submission to payroll monthly.
The insights and information you provide will ensure that colleagues on variable compensation plans are paid accurately & timely each month, and help drive executive-level decisions that impact many teams across the organization & success.
You take the initiative to understand the business's needs and challenges, maybe more than they understand it themselves. You're accustomed to having a perspective on key themes, risks, and opportunities.
You form quality, robust recommendations through the knowledge you acquire, data sources, and existing processes and you use those recommendations to create scalable solutions that will help immediately and in the future. Because of the transparency, authenticity, humility, and knowledge you bring, your peers, partners, and business leaders trust the information you provide to influence key decisions.
What are the required qualifications of a Finance Analyst
At least a year in FP&A (Financial Planning and Analysis), Sales Operations, Management consulting, IBMC, or related fields. (Background in accounting and finance. And compensation and commissions.)
You are detail-oriented, understand commission calculations, and can identify process inefficiencies & drive scalable change(s) as needed.
Adept in analyzing and processing financial data.
Excellent skills in data analysis, computation, reconciliation, and research for validations.
Preparing accounting and other required reports and projections based on the analysis performed.
Providing recommendations for improvement based on trends.
Coordinating with other members of the finance team, such as a risk analyst when required to review financial information and forecasts.
Excellent communication skills and inter-team communication and collaboration skills.
May expect to perform financial forecasts, and analyze inventory.
The ideal candidate has an advanced understanding of how to understand a large data set and the impact that data has on the overall health of the company.
The Finance analyst is expected to be confident, self-motivated, proactive, results-oriented, and able to define and provide a high level of data accuracy through defined processes and investigation.
Intermediate to Advanced knowledge of Microsoft Excel
Advanced understanding of data and its significance to business operations
Ability to communicate complex topics with users at all levels of financial expertise.
Analysis, troubleshooting, and problem-solving expertise
Ability to effectively prioritize and escalate business issues.
Ability to adapt to rapidly changing environments and business requirements.
Preferably can start ASAP
Nice-to-have qualifications:
At least a year of end-user or intermediate-level CRM experience, preferably in Salesforce.com and its reporting functionalities.
Familiarity with Salesforce reporting, tracking opportunity details, and understanding of ACV and bookings calculations.
Commission experience is preferred, but not required (Spiff, Xactly, CaptivateIQ, etc.)
Proficient with Microsoft Excel and complex formulas & logic
Bachelor's degree in business, accounting, finance, economics, or related field.
Proven experience in the financial industry.
Proficiency with spreadsheets, databases, and financial software applications.
Outstanding presentation, reporting, and communication skills.
Proven knowledge of financial forecasting and diagnosis, corporate finance, and information analysis.
Proficient in Word, Excel, Outlook, and PowerPoint.
Comfortable using a computer for various tasks.
Proven leadership abilities.
Deep understanding of the financial system and institutions
Ninja Perks and Benefits
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program
Beautiful office space (for onsite employees)
Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
