Field Service Engineer

Job description

The Field Services Engineer carry out on call service and/or repair activities including preventive maintenance to all supplied
equipment by the company. The Field Service Engineer conducts start-up, testing and commissioning including end-user
technical training. He also conducts power point product presentation to client and co-employees.

• SPECIFIC DUTIES AND RESPONSIBILITIES

• To assist and provide first-level technical support and/or maintenance of all electrical/electronic products (Small to
  Large System) to our valued customers and services using standardized procedures and proper care for issued and/or
  available tools at all times.

• Provide customer satisfaction by effectively handling customer queries and/or problems through diagnosis and
  providing of solutions for technical and service issues (Phone Support and/or On-site, Email Communications)

• Rotating on call duty responsibility including issued tools and/or equipment to sustain 24 by 7 by 365 days service
  support (Mobile Phone, Test equipment, etc.) and travel requirements.

• Project management for service improvement projects and working closely with the technical support group to provide
  continuing training and best practices.

• Process ownership role (Change, Incident, Problem) across multiple application areas.

• Conducts Corrective and Preventive maintenance in accordance with the terms and conditions stated in the agreement
  without delay.

• Project support roles for client implementation, site survey, site preparation
  

• Strong leadership, communication and problem solving skills for technical and processes related issues maximizing customer satisfaction by identifying the needs and providing solutions.
  

• Must be a team player and able to build strong relationships with multiple organizations having a thorough knowledge of the product/s and interact with utmost regard for professionalism, empathy, understanding, etiquette, and work ethics.
  

• Ability and willingness to motivate and support other team members.
  

• Proactive, Results-oriented to become more cost efficient in the operation by maximizing the time in exploring new leads in GREEN services to achieve a high standard of customer satisfaction.
  

• Agile and customer focused.

• Commitment to the highest standards of business services conduct, including Accounts Receivables.
  
• Job Specifications:

• EDUCATION : Graduate of Electrical Engineer (EE) /Electronic & Communications

EXPERIENCE : At least One to Two (1-2) years of work experience in field service operation particularly on

• Electrical/Electronics industry maintaining critical electrical/electronic equipment such as Un-interruptible Power Supplies (UPS), Automatic Voltage Regulator (AVR), Line Conditioners, High Voltage Switch gears, Electrical Panels and Transformers.

Job Type: Full-time

Education:

* Bachelor's (Preferred)