1 Field Collections
a. Visit assigned list of customers indicated in the FS (Field Specialist's) daily itinerary and collect debt payment.
b. Issue receipts on payment received and remit them to authorized payment channels.
c. Assist in the resolution of customer's concerns and queries.
d. Secure Promise to Pay Letter, Voluntary Surrender Letter if applicable, for those who are not able to pay.
e. Update new customer contact information.
f. Remit all collection received after 3:00 PM to Sumisho's account and secure duplicate copy of the deposit slip with machine validation.
g. Counsel customers on managing the account.
h. Filing complaints and attend mediations if needed.
2 Demand Letter Issuance
a. Issue demand letter to customers who cannot be reached or contacted or those who are always out of the house.
3 Repossession
a. Pull-out and inspect actual motorcycle from delinquent customers who are unable to pay on the prescribed limits by the BCTL (Branch Collections Team Lead), FS (Field Specialist) Manager and Asset Control.
b. Perform other related functions that may be assigned by the BCTL (Branch Collections Team Lead).
Job Type: Full-time
Schedule:
* 8 hour shift
