Field Collection Supervisor

POSITION OVERVIEW:

The Field Collection Supervisor is responsible for managing a team of field debt collectors to ensure effective and compliant debt recovery from individuals or businesses. This role involves overseeing field operations, supervising and training staff, monitoring performance, and ensuring adherence to legal and company standards.

• WHAT WILL YOU DO

• Team Management:

Supervise and lead a team of field debt collectors, including hiring, training, and performance evaluations.

• Conduct regular one-on-one meetings and team meetings to discuss performance, set goals, and address any issues.

Implement and monitor team schedules, assignments, and workflows to ensure coverage and efficiency.

• Operational Oversight:

Develop and enforce strategies and procedures for effective debt collection in the field.

• Monitor field operations to ensure compliance with company policies, industry regulations, and legal requirements.

Ensure that field collectors use best practices and maintain high standards of professionalism and integrity.

• Performance Monitoring:

Track and analyze key performance indicators (KPIs) such as recovery rates, collections efficiency, and adherence to schedules.

• Prepare and present detailed performance reports and analyses to senior management.

Identify performance gaps and implement corrective actions to improve outcomes.

• Customer Interaction:

Handle escalated cases and resolve complex issues or disputes arising from field collections.

• Ensure that all interactions with debtors are handled with respect and in accordance with company policies and legal requirements.

Provide guidance to field collectors on managing sensitive or challenging interactions.

• Compliance and Documentation:

Ensure compliance with all federal, state, and local debt collection laws and regulations.

• Maintain accurate records of collections activities, debtor interactions, and any incidents.

Conduct regular audits of field operations and documentation to ensure accuracy and compliance.

• Training and Development:

Develop and implement training programs to enhance the skills and knowledge of field collectors.

• Stay updated on industry trends, regulations, and best practices, and incorporate them into training and operational procedures.

• Problem Solving:

Address and resolve operational issues, including staffing, logistical challenges, and procedural concerns.

• Collaborate with other departments to address systemic issues and improve overall debt collection processes.

• WHAT SHOULD YOU HAVE

• Education: Bachelor's degree in Business Administration, Finance, Management, or a related field preferred.

• Experience: Minimum of 5 years of experience in debt collection or a related field, with at least 3 years in a supervisory role.

• Skills:

Proven leadership and team management abilities.

• Strong knowledge of debt collection practices, regulations, and legal requirements.

Excellent communication, negotiation, and interpersonal skills.

• Proficiency in data analysis, performance tracking, and reporting.

Strong problem-solving and decision-making skills.

• Ability to work independently and manage multiple priorities effectively.

• Working Conditions:

Must be willing to travel to various locations as required for field visits.

• May require flexible hours, including evenings and weekends, depending on operational needs.

• Application Process:

Interested candidates should submit their resume and cover letter to [Confidential Information].

Job Type: Full-time

Pay: From Php25,

• 00 per month
  
  Schedule:
• 8 hour shift

Application Question(s):

• How soon can you start

What is your expected salary

Experience:

• field collectiion: 5 years (Preferred)

supervisory: 3 years (Preferred)

Willingness to travel:

* 100% (Preferred)