A. Specification:
- Accurately assists customers via chat and email in accordance with the required response time
Processes customer documents where needed- Offers proactive support to address errors, mistakes and technical errors
Completes customer interactions within the agreed service level agreement (SLA)
- Creates added value by supporting cross-sell initiatives and promotional offers
Meets or exceeds quality targets- Strives to ensure a high customer satisfaction level always
Offers resolutions to disputes
B. Qualifications:
- Open to fresh graduates, college degree is an advantage
Experience in the BPO or call center industry is an advantage- Excellent presentation, and problem-solving skills
High English Proficiency
- Sports knowledge is an advantage
Detail-oriented, analytical and proactive Resourceful and a team player
Job Type: Full-time
Pay: Php20,
- 00 - Php23,000.00 per month
Schedule: - 8 hour shift
Night shiftSupplemental Pay: Performance bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
Language:
Expected Start Date: 08/16/2024
