Facilities Assistant

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Ensure proper housekeeping within the Reception areas located in the Google Facilities.

Commitment and Attitude - To work in harmonious relationship with co-workers and to learn good decision making while working under pressure.

Always to provide good first impression to customers through organised and professional overview of yourself and your team.

High quality presentation of reception areas with zero tolerance for unprofessional behaviors

Management Reporting - Complete, accurate and timely submission of Monthly Reports (where applicable ) to supervisor.

To support visitor events with zero escalations and no delays

Timely meeting of customers requests and rectification of issues

All calls, queries and questions to be answered promptly and in an appropriate manner at all times

Tactful in dealing with difficult customers/client and strive to minimize any escalation cases
Respond in the first instance to any fault reports or service requests, including making first-response assessments of such items to determine appropriate resolution actions and prioritisation, and action accordingly by arranging repairs and maintenance as deemed necessary

Maintain Visitor registers and assist with Visitor Access Passes as required for events

To follow the agreed service delivery in the Site Field Manual for Reception

For personal development, plan and attend at least 2 training courses in a year

Ensure attendance at regular planned team meetings or any training assigned.

Submit at least 1 best practice/innovation on an annual basis for consideration. Innovations can be related to energy and sustainability, workflow process and efficiency, reduction in spend etc

Oversee contractors to ensure safe, clean and orderly operation of reception facilities.

Notifying GUTS of any incident or other event at the Property that may give rise to a claim for damages and follow the JLL/Google incident reporting process.

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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