Filinvest Hotel: Quest Hotel Tagaytay City
Position Summary
Oversee all F&B operations to ensure operations run smoothly. They train and supervise F&B staff, ensure compliance with food health and safety and regulations, and resolve customer complaints.
Meet & Exceeds Customers & Team Members Expectations
- Provides value-added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
- Communicates effectively with customers, co-workers, and superiors.
- Demonstrate teamwork by cooperating and assisting co-workers as needed.
- Handles difficult situations effectively.
Leadership
Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.
Customer Satisfaction
- Ensures Prompt, efficient, and courteous service.
- Monitors and analyzes levels of customer satisfaction.
- Exceeds customer satisfaction and maximizes return customers.
Human Resources
- Sets and maintain service standards.
- Leads the team.
- Motivates employees.
- Coaches, counsels and disciplines employees.
- Determines priorities, sets goals and follow-up.
- Monitors and controls, shift rosters.
- Participates in selection of staff.
- Conducts performance appraisals.
- Identifies and analyzes problems and develops solutions.
- Ensures that staff provides quality service by overseeing the staffing, training, and day-to-day activities of restaurants staff.
Training
- Orientation and induction of new employees.
- Annual training plan.
- Conducts technical job knowledge training.
- Analyzes training needs.
Communication
- Attends department meetings.
- Conducts daily briefing.
- Provides feedback to management.
Profitability
- Monitors and controls productivity.
- Practices cost controlling.
- Prepares accurate monthly forecasts of covers, revenue, expenses and GOP.
- Prepares budget for operating equipment, CAPEX.
- Achieves revenue and profit goals by developing and implementing strategies to increase revenue and control costs.
Health, Safety & Hygiene
- Ensures safe working process.
- Monitors cleanliness and hygiene standards.
- Monitors grooming and appearance standards of employees.
Sales & Marketing
- Ensures effective up selling.
- Optimizes opportunities for marketing the outlet.
- Controls quality of merchandising display.
Stock Control
- Ensures adequate supplies.
Qualifications
- Bachelors Degree in Hotel and Restaurant Management.
- At least one (1) year in a supervisory position is preferred.
- At least two (2) years in restaurant operations.
- Strong leadership and management skills.
- Excellent customer service and communication skills abilities.
- Knowledge of food safety and sanitation regulations.
- Amenable to work in Tagaytay City.
