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With Metrobank, a meaningful life is within your reach!
Job Summary
The Experience Design Officer helps in understanding and solving all design requirements needed to deliver useful products and great experiences for the customers of Metrobank. He or she will be one of the primary advocates of human-centered design in the Bank, ensuring that the Experience Design team and its internal partners and stakeholders always have the customer in mind when designing and developing products and services.
Specific Duties & Responsibilities
- Provide experience design (UX/UI) for various major digitization programs/projects within the Bank.
- Help evangelize the design strategy and human-centered design to product managers, developers, brand marketing, and other stakeholders.
- Has the strong capability to bridge technical or system limitations with user-centric flows or designs, keeping in mind the customers needs and mindset.
- Design and deliver relevant, elegant, and delightful customer experiences by:
- Understanding the clients needs and behavior through qualitative and quantitative research techniques such as stakeholder/user interviews, competitor analysis, usability tests, etc.
- Creating strategic service design blueprints or roadmaps that fit the organization's goals and objectives, for both digital and non-digital channels and customer touchpoints.
- Conceptualizing design principles that will guide the development of a product or service.
- Translate customer needs and business requirements thru storyboards, interaction models, user task flows, screen designs, and interface details that create a shared understanding of the overall service experience, and promote ease of use and optimized task flows.
- Evaluate existing customer interactions/journeys and identify opportunities for improvement.
- Advise or recommend best product usability trends, practices, and other consumer experience standards that can be beneficial for the Bank.
- Identify and proactively raise risks when deliverables are in jeopardy of not being completed in on time or of appropriate quality.
- Should be able to deliver other requirements of the team that will be assigned from time to time.
