To apply and to submit your application please visit our website at: https://remotepro.ph/
We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have excellent communication skills, the ability to multitask, and strong attention to detail.
Key Responsibilities:
- Handle customer service inquiries, manage general inquiries, and schedule appointments
- Determine and fulfill clients needs, resolve complaints, and follow up to ensure satisfaction
- Process orders, forms, applications, and requests
- Maintain records of customer interactions, transactions, comments, and complaints
- Provide customer relationship management, database maintenance, and feedback analysis
- Perform data entry, update records, and ensure data accuracy
- Answer and manage phone calls, handle emails, and manage voicemail
- Perform general administrative duties, including managing files and records
- Manage social media accounts, respond to comments and messages, and schedule content
- Schedule and manage appointments, set reminders, and coordinate meetings
- Conduct market research, gather information on industry trends, and perform competitor analysis
- Collaborate and communicate with co-workers
- Perform other duties as assigned by the executive or management team
Requirements
Qualifications:
- Excellent communication skills
- Strong customer service orientation and interpersonal skills
- Exceptional organizational, time-management, and multitasking abilities
- Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems
- High accuracy and attention to detail for data entry and administrative tasks
- Knowledge of social media management, market research, and competitor analysis
- Problem-solving skills and ability to work under pressure
- Self-motivated, flexible, and adaptable to changing priorities
- Collaborative and team-oriented
Device Requirements:
- 1 Fully Functioning Desktop or Laptop - 1 for backup
- Second Monitor
- Intel Core i5 or higher - 16 GB Ram or more multitasking
- Backup for Power Outage - Generator/Powerbanks or Alternative Location
- Headset with Noise Canceling feature
- Wired internet connection of 25mbps or more
- Backup internet connection of 5mbps or more
Benefits
Permanent Work-from-Home Setup
Competitive Salary
HMO Coverage
Mental Health Programs
Maternity Assistance through HMO
Paid Vacation Leave
Technology Allowance
Internet Allowance
Weekly Payouts
Career Growth and Advancement Opportunities
