Sales Operations FTSE Russell is a middle office function which supports the Global Sales team in efficiently completing the sales process. Moreover, Sales Team is the key face of the business, and it is imperative that we provide adequate support for them to cascade down the best quality service and deliver value to our clients. In addition, Sales Operations work closely with other partners across the business including Finance, Credit Control, Legal & Product Development team. The primary scope of the operations is to provide the best possible information and support to Sales in a timely manner. As part of the Sales Operations Team and reporting to the Sales Operations Assistant Manager in Manila, the individual will be responsible for the business operation of Global Sales.
Role Responsibilities
Processing of all Sales transactions for Sales in accordance with the ISD Sales process.
Providing data to Finance, Legal Departments and Client Management function to complete sales process.
Investigating complex pre-sales and post-sales inquiries and providing timely solutions.
Maintaining relationships with critical internal partners in Finance Operations, Sales, Relationship Management & Legal.
Contributing as a teammate towards achieving functional SLAs and significant metrics.
Qualifications/Experience
Graduate/post-graduate in related field such as Account Management or Business Operations.
A minimum of 2 years experience working in a client facing role or similar.
Knowledge of financial markets companies and their use of indices preferable.
Proficient in MS Office Products, in particular Excel.
Experience with Salesforce or another CRM System.
Positive relationship, leadership skills, with the ability to build positive relationships with the clients and key internal partners.
Excellent written and verbal communication skills with good telephone manner.
Good administrative and interpersonal skills with a keen sight on accuracy and attention to details.
Listens actively to others, questioning to clarify and develop understanding.
Ability to work independently on multiple activities, showing appropriate level of prioritization.
Should be willing to work in all shifts on rotation.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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