Salary: 70,000 - 100,000
Morning, Mondays - Fridays (With 1 day WFH schedule per week)
Qualifications
- Bachelors degree in computer science, Information Technology, Electrical Engineering, or any related field.
- At least 8-10 years experience as an ERP Support Engineer or related roles.
- In-depth understanding of ERP/MES systems, particularly those used in manufacturing settings (e.g., Infor, SAP, Oracle, Microsoft Dynamics).
- Ability to create and maintain clear and comprehensive documentation for ERP configurations, customizations, and processes.
- Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
- Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
- Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance.
- Collaboration skills to work effectively with cross-functional teams and support end-users.
- Good communication skills to work with various stakeholders.
- Have experience reviewing and guaranteeing the technical accuracy of responding to inquiries from members as a (sub)leader and/or mentor.
Responsibilities
- Provides timely and effective operational support for ERP / (MES) applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)
- Monitors the ERP / (MES) support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
- Actively identifies and investigates system issues, provides resolution and follow-up to end users.
- Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with them.
- Resolves problems by clarifying the users question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Engage with stakeholders to identify areas for improvement.
- Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
- Proactively works to improve existing support procedures, processes, and tools.
- Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
- Contributes to support knowledgebase for Engineering Team to utilize.
- Undertakes assignments on projects or special initiatives as appropriate.
2, Application Development
[Role & Responsibility]
- Based on requests from overseas factories and/or System Department in Japan, develop, update and modify ERP/(MES) application under the supervision of Japanese engineer.
- Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineers.
- Develop and provide other IT solutions necessary to improve client operations, enhance business performance, and resolve issues.
- Remain current on technology trends to keep our software as innovative as possible.
- Stay on track of the application lifecycle to ensure necessary updates are completed on time.
