Enterprise Support Engineer

Note to proceed your application click the link below

• https://admin.goboon.co/job-post/mW9eHEqlOw9PK0CbVjc6

DescriptionPrincipal Duties and Essential Responsibilities:

• Principal Duties and Essential Responsibilities:

Implement, troubleshoot, and support the Contact Center software solutions in a wide array of configurations and customer environments
Provide direct support to Contact Center customers as well as handling all escalated software related inquiries from customers, business partners, and vendors

• Answer incoming calls, responding to customer emails and resolving escalated problems

Manage cases and or account escalations

• Identify the underlying causes of problems, including problem identification and classification

Diagnose problems accurately and work to find appropriate solutions in a timely manner

• Partner with customers to optimize the contact center software solution

Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization

• Proactively do trend analysis to offer preventative solutions and eliminate recurring problems

Be cognizant of all known service outages and maintain awareness of all maintenance/software product changes that could impact customers

• Work cross-functionally in a customer facing capacity, and coordinate with cross-functional departments

Participate in after-hours on-call shift rotation

• Work within a 24x7x365 support environment

Job requirements are subject to change, based on management discretion

To succeed in this role you must have experience in:

• At least 1 year of VOIP related experience

At Least 1 year of solid Technical Support experience (Network troubleshooting)

• Proficiency in Programming Languages (JAVA, JavaScript, Python, etc.)

Competency in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.)

• Strong verbal and written communication skills

Openness to work during night shifts and varied hours as per business requirements

• Background in Technical Writing and Documentation

Desired Qualifications:

• Completed at least 2nd year college in any related course.

Openness to work during night shifts and varied hours as per business requirements

• Willingness to work in Ortigas or Cubao

• Note to proceed your application click the link below

• https://admin.goboon.co/job-post/mW9eHEqlOw9PK0CbVjc6

Job Types: Full-time, Permanent

Pay: Php70,

• 00 - Php80,000.00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Health insurance

Paid training

• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

* Performance bonus

Application Question(s):

• Note to proceed your application click the link below

https://admin.goboon.co/job-post/mW9eHEqlOw9PK0CbVjc6