This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Summary
The work:
As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software problems, ensuring the smooth operation of enterprise network operations.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Troubleshoot and resolve software problems within critical business systems.
- Ensure the smooth operation of enterprise network operations.
- Collaborate with cross-functional teams to identify and resolve issues.
- Provide technical support and guidance to end-users.
- Document and maintain support processes and procedures.
- Stay updated with the latest technologies and industry trends.
Qualifications
Here's what you'll need:
Professional & Technical Skills
- Required Skill: Proficiency in Enterprise Network Operations.
- Strong understanding of network protocols and technologies.
- Experience with network monitoring and troubleshooting tools.
- Knowledge of ITIL processes and best practices.
- Experience in incident management and problem resolution.
- Excellent analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
Additional Information
- The candidate should have minimum 1 year of experience in Enterprise Network Operations.
- This position is based in Manila.
What's in it for you
- You will be part of Accenture's growing community of technology professionals, continually expanding to provide the best services to our clients.
- At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
- We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What We Believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
