Enterprise Documentation Specialist

Enterprise Documentation Specialist

servicePath is an innovative provider of commercial software for IT Service Providers, specifically managed services and cloud computing providers.

• Job Description:

As an Enterprise Documentation Specialist at servicePath, you will play a crucial role in creating comprehensive and user-friendly documentation for our enterprise SaaS software solutions. You will collaborate closely with stakeholders, subject matter experts, and cross-functional teams to gather and document business and technical requirements, processes, and procedures. Your responsibilities will include creating customer-facing documentation, user guides, and training materials that explain complex technical information in a clear and concise manner.

• About the Job:

Job Title: Enterprise Documentation Specialist

Department: Product DepartmentReports to: Product Manager

• Shift: Day Shifts (working GMT hours)

Position: Full-Time

Location: Remote

• Role Objectives:

Collaborate with stakeholders, engineers, developers, and subject matter experts to gather detailed information about business processes, technical requirements, and product functionality.

• Create comprehensive user guides, training materials, and other customer-facing documentation for delivered features and software updates.

Ensure documentation adheres to industry standards, regulatory requirements, and best practices for user experience (UX).

• Work closely with the implementation team to ensure all new features and implementations are documented in a usable and absorbable format, including converting video content into written documentation.

Facilitate knowledge sharing by creating and maintaining a centralized knowledge base for internal and external stakeholders.

• Manage documentation projects, ensuring timely delivery and high-quality outputs.

Regularly update and manage documentation repositories.

• Gather and incorporate customer feedback to continually improve documentation quality.

• Key Competency and Experience:

• Minimum Requirements:

Minimum of 5-7 years of experience in technical writing or documentation roles, preferably in the enterprise software or SaaS industry.

• Proven experience in documenting complex business processes, workflows, and technical information for enterprise-level software solutions.

Excellent English written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.

• Strong understanding of best practices for creating user-friendly documentation.

Familiarity with CRM, CPQ, and Sales Management business systems is a plus.

• Knowledge of technology and/or managed services industries is preferred.

Proficiency in documentation tools such as Jira, Confluence, and Microsoft Office suite.

• Additional Qualifications:

Familiarity with content management systems (CMS) and version control systems like Git.

• Ability to quickly learn new technologies and tools.

High attention to detail to ensure accuracy and clarity in all documentation.

• Strong interpersonal skills to effectively collaborate with diverse teams and stakeholders.

Bachelor's degree in Technical Writing, Computer Science, Information Technology, or a related field is preferred.

• Core Competencies:

Critical thinking

• Analytical skills

Research skills

• Problem-solving abilities

Effective communication skills

Job Type: Full-time

Pay: Php959,

• 00 - Php1,015,000.00 per year
  

  Supplemental Pay:

  * Performance bonus