Enterprise Business Process Management Officer

Job Description

PROCESS DESIGNER

CAPABILITY SUMMARY

Transform operating models such as end-to-end business process design and resource management; and establish performance measurement frameworks

CAPABILITY DESCRIPTION

Evaluates effectiveness of key processes using Lean Six Sigma, other quality management tools and best practices

Initiates process review based on feedback from stakeholders and industry practices & standards

Identifies opportunities for process improvement and measures corresponding potential business impact

Analyzes root causes of process wastes, gaps, and inefficiencies

(Re)designs end-to-end business process and support architectures within regulatory compliance framework

Embeds customer experience, control procedures and performance monitoring mechanisms to measure and monitor process effectiveness

Maps processes to banking capabilities indicated in the Banking Industry Association Network (BIAN) standards, and provides automation updates on the enterprise architecture map

Ensures implementation of TO-BE process design, including pertinent documentation from the operating unit, to support the enacted change

VALUE ADDED CONTRIBUTION

Mapping of as-is business processes and corresponding BIAN capabilities

Design of optimized end-to-end business processes

List of automation projects

Computation of project benefits

BUSINESS ANALYST

CAPABILITY SUMMARY

Integrate business requirements to the solution design, and oversee development, testing, and deployment of the project

CAPABILITY DESCRIPTION

Measures potential business impacts of project

Analyzes business requirements and ensures incorporation to process design

o Consults and seeks sign-off from business owners on recommended implementation plan

o Communicates requirements to the assigned development team

Evaluates possible solutions to technical issues and concerns and recommends to business owners

Escalates solution delivery issues that impact the business

Monitors project roll-out to ensure business process stability

VALUE ADDED CONTRIBUTION

Gathering of business requirements

Evaluation of possible solution implementation plans

Communication of the Voice of the Business

Test cases for developed projects

Support on (post-)deployment activities

SCRUM MASTER

CAPABILITY SUMMARY Promotes adoption of scrum practices, rules and values in solution execution

CAPABILITY DESCRIPTION

Coaches the team to observe agile practices

Clears identified impediments that hinder progress toward the goal

Institutes collaboration culture in the scrum team

Addresses dynamics among team members

o Fosters good relationship among the product owner, the team, and other stakeholders

VALUE ADDED CONTRIBUTION

Coaching the self-organizing team on agile practices

Recommendation on use of agile methodology

Addressing disruptions in the solution delivery