JOB SUMMARY:
This position assists with various tasks relating to applicant accommodation requests, provides excellent customer service, and relies on experience, U.S. laws and regulations, and company guidelines to make appropriate business decisions. He/She communicates with the US based job applicants and appropriate parties (customers) and monitors the progress of their assigned cases. He/She documents incoming information and investigates all evidence until a case is complete.
DUTIES AND RESPONSIBILITIES:
- Conducts follow-up interviews accommodation requests (when applicable).
Creates detailed case notes and ensures timely follow ups.- Adheres to established support process/procedure guidelines.
Reinforces UPS quality expectations and procedures.
- Interacts with all levels of management and UPS applicants.
REQUIREMENTS AND QUALIFICATIONS:
- One-year general office support or call center experience, in a fast-paced office environment.
Possesses strong customer service skills and professionalism- Ability to interact with all levels of management.
Detailed documentation and accurate records maintenance
- Team player with strong interpersonal skills and concise written and verbal communication skills
Strong analytical, problem solving, basic research and time management skills- Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail
Prior Experience in supporting US based HR functions Preferred
- Working knowledge or Microsoft Office (Word, Excel and Outlook) Preferred
Ability to type 30 wpm PreferredWilling to work on a contract period and night shift
Job Type: Temporary
Contract length: 3 months
Pay: From Php30,- 00 per month
Benefits: - Life insurance
Schedule:
8 hour shift
