Employee Relations Specialist

Position Overview:

The Employee Relations Specialist, under the Human Resources (HR) Department, is responsible for fostering positive relationships between the employer and its employees. They play a vital role in creating a supportive and conducive work environment where both the organization's objectives and the employees needs are met harmoniously. This role involves handling various aspects of employee relations, including conflict resolution, employee engagement, policy interpretation, and compliance with labor laws and regulations.

• Key Responsibilities:

• Employee Conflict Resolution:
• Act as a mediator and facilitator in resolving conflicts and disputes among employees or between employees and management.

Conduct investigations into employee complaints or grievances, ensuring fair and impartial resolutions.

• Provide guidance and support to managers in addressing employee relations issues effectively.

• Employee Engagement and Communication:
• Develop and implement strategies to enhance employee morale and engagement.

Organize and facilitate employee communication channels, such as meetings, forums, and feedback sessions.

• Collaborate with management to promote a culture of open communication, transparency, and trust within the organization.

• Policy Interpretation and Compliance:
• Interpret company policies and procedures to ensure consistent application and compliance across the organization.

Stay updated on labor laws, regulations, and industry best practices related to employee relations.

• Advise management and employees on matters concerning employment laws, regulations, and company policies.

• Performance Management Support:
• Assist in the implementation of performance management processes, including performance evaluations, feedback sessions, and disciplinary actions.

Provide guidance to managers on performance improvement plans and disciplinary procedures, ensuring fairness and adherence to company policies.

• Prepare and issue notices to explain and disciplinary action letters to employees in accordance with company policies and legal requirements.

• Conducting Case Investigations:
• Conduct thorough and objective investigations into employee misconduct allegations, policy violations, or other employee-related issues.

Interview relevant parties, collect evidence, and document findings to determine the appropriate course of action.

• Prepare investigation reports outlining the facts, conclusions, and recommendations for management review and decision-making.

• Scheduling of Administrative Hearings:
• Coordinate and schedule administrative hearings if necessary, ensuring all relevant parties are notified and available.

Provide administrative support during hearings, including arranging meeting spaces, preparing documentation, and recording proceedings.

• Employee Recognition and Rewards:
• Collaborate with management to develop and implement employee recognition programs to acknowledge and reward outstanding performance and achievements.

Monitor employee satisfaction and feedback to identify areas for improvement in recognition and rewards initiatives.

• Employee Relations Documentation and Reporting:
• Maintain accurate and confidential records of employee relations activities, including investigations, resolutions, and disciplinary actions.

Prepare reports and analyses on employee relations trends, issues, and outcomes for management review and decision-making purposes.

• Qualifications and Skills:

Bachelor's Degree in Human Resources, Business Administration, or a related field.

• Proven experience in employee relations, HR generalist roles, or related positions.

Strong understanding of employment laws, regulations, and HR best practices.

• Excellent communication, interpersonal, and conflict resolution skills.

Ability to maintain confidentiality and handle sensitive information with tact and discretion.

• Detail-oriented with strong analytical and problem-solving abilities.

Proficient in Microsoft Office Suite and HRIS (Human Resources Information Systems).

• Good communication skills and ability to communicate effectively with all levels within the organization.

Enjoys interacting with people, possesses a cheerful demeanor, and can easily engage with individuals at all levels of the organization.

Job Type: Full-time

Schedule:

• 8 hour shift

Monday to Friday