About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.
Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions during EMEA hours (3pm to 12mn PHT).
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions in EMEA hours (3pm to 12mn PHT).
- Answer regional inquiries and perform processes within EMEA.
- Create documents as per employee's request.
- Manage employee files and data of EMEA employees in the HRIS system
- Works directly with managers, candidates, and other HR staff within EMEA region; accepts and routes requests for assistance over e-mail, via live chat, and through web forms(ServiceNow); Works directly with them to resolve recurring or standard problems with best possible customer experience.
- Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary.
- Position required to follow up with customers to ensure completion of task within specified best practices and KPIs.
- Review incident history to determine recurring faults/
- Provides feedback regarding accuracy of knowledge articles and other customer contact tools
- Identify possible areas that need documentation or improvement, to improve employee support and experience.
- Takes ownership of specialized process (e.g. HR Purchasing) as POC for EMEA.
- Regional FAS exercises and Mass requests/projects.
- Data management and presentation towards other COEs.
- Responds to unusual customer special/urgent requests.
BASIC QUALIFICATIONS:
Bachelor's Degree (Psychology, Human Resource Management and related courses)
At least 2 years of related experience
Excellent Business Writing and Verbal Communication Skills
Proficiency in Microsoft Word and Excel (including mailmerge and basic VBA/ formulas); Proficiency in Microsoft Outlook
Attention to Detail and Organization
Proficient in English Language and Grammar
Customer Experience
Process Improvement
PREFERRED QUALIFICATIONS:
Prior work experience in the HR field (i.e. HR back-office, shared services, HR Generalist roles)
Prior Experience in Customer Support or Incident Management
Workday/ServiceNow experience
Willing to be assigned in a Mid-Shift schedule
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain. 
