Email Support - Customer Service Agent - Non-Voice

This is a PURELY ONSITE work.

Office is located in Double Dragon, Pasay City.

• Job Summary:

As a Customer Service Agent, you will provide top-notch service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers, representing a commitment to customer satisfaction and excellence.

• Key Responsibilities:

- Handle customer inquiries via phone, email, chat, and social media promptly and professionally.

- Investigate and resolve customer issues efficiently, ensuring a high level of customer satisfaction.

- Maintain a thorough understanding of products and services to provide accurate information to customers.

- Assist customers with order placement, tracking, and modifications.

- Gather customer feedback and relay it to the appropriate departments to improve our products and services.

- Accurately document customer interactions and issues in the customer relationship management system. Knowledge of Zendesk is a plus

- Work closely with team members and other departments to resolve complex issues and improve customer service processes.

- Identify opportunities to upsell and cross-sell additional products and services that meet customer needs.

- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

• Qualifications:

College degree preferred.

Previous customer service experience in a call center environment for 2 years of more.

• Skills:

Excellent verbal and written communication skills.

Strong problem-solving abilities.

Ability to handle high-stress situations and manage multiple tasks simultaneously.

Proficiency in using CRM software and other relevant computer applications.

Empathy and patience when dealing with customers.

Strong attention to detail.

Positive attitude and a team player mindset.

Willingness to learn and adapt to new technologies and processes.

Schedule: Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Job Type: Full-time

Pay: Php28,

• 00 per month
  
  Benefits:
• Paid training

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Experience:

* Customer Service Representative: 2 years (Preferred)