Job Title: Email and Chat Support Specialist
Location: McKinley, BGC Onsite
Program Type: Pioneer Program
Employment Type: Full-time
The Role
We are seeking dynamic and customer-focused
Email and Chat Support Representatives to join our
Pioneer Program at our
McKinley BGC, Taguig office. As part of this new initiative, you will be responsible for providing exceptional customer service through email and chat channels. This is an exciting opportunity to be part of a pioneering team, offering a chance for growth and career development within the organization.
What You'll Do
- Respond to customer inquiries via email and chat in a professional and timely manner.
- Provide accurate product or service information and resolve issues or concerns efficiently.
- Accurately document customer interactions and issues using the company's CRM or ticketing systems.
- Ensure that customer data and interactions are logged in accordance with company guidelines.
- Maintain a high level of customer satisfaction through clear, empathetic, and positive communication.
- Address customer issues and inquiries by researching solutions and troubleshooting.
- Escalate unresolved issues to appropriate departments or management while ensuring follow-up until resolution.
- Adhere to company policies, procedures, and quality standards for customer service interactions.
- Ensure compliance with internal and external customer service standards.
What We Expect From You:
- Previous experience in customer service, email/chat support, or call center environment is an advantage but not required.
- Excellent written and verbal communication skills in English.
- Strong typing and computer navigation skills.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm and professional under pressure.
- Willing to work onsite at the McKinley BGC location.
- Flexible to work in shifting schedules, including weekends and holidays if required.
What You'll Get:
- Pioneer Program: Be part of a new and exciting initiative with opportunities for career growth and advancement.
- Competitive Compensation: Enjoy an attractive salary and benefits package.
- Work Environment: Join a supportive and collaborative team in a dynamic office setting at McKinley BGC.
- Professional Development: Receive ongoing training and development to help you succeed in your role.
Company Culture Is At Our Core
Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
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