Provides excellent Customer Service to patrons/guests. Serves on the floor and assists patrons with game information if required.
Responsible in opening and closing the machines during daily drop collection, handling bill disputes and partial collections.
Transacts and verifies the correct amount of handpays - High Value Payouts and Grand Jackpots. Responsible in collecting signatures as duly needed in handpays.
Responsible in assisting during commissioning of newly installed machines. Assisting in Stress testing of EGMs and verifying the correctness of the machine verification checklist (MVC) as to machine settings.
Responsible in troubleshooting of basic EGM errors such as Bill/Ticket Jam, faulty door errors, Paper Depleted/ Ticket refill, Machine Hang-up and etc.
Responsible for spot checking of EGM PAGCOR Seal, Asset Tags, Serial Number.
Responsible for daily or weekly meter reading with PAGCOR Personnel.
Replenishing Ticket for printing payment vouchers. Making sure that the machines have enough TITO ticket for patron use.
Consistently making rounds on an assigned section and responsible to Electronic Gaming players.
Responsible in maintaining the cleanliness and orderliness of the Electronic Gaming Floor and electronic gaming machines.
Maintains an awareness of any person gambling under-age and those prohibited by law to enter the casino premises.
Reports to immediate superior any irregularities on the gaming floor.
Any other duties as assigned.
Qualifications
Must be able to maintain internal and external confidentiality.
Must be able to work with minimum supervision.
Must possess excellent communication skills and ability to interact with customers and employees in a positive manner.
Must be able to understand, speak, read and write in English.
Must be able to convert credits into Peso amounts by using basic math; add, subtract, multiply and divide.
Must have basic computer skills to complete jackpots.
Good communication skills (both written and oral) and ability to interact with people on a professional level.
