Ecommerce Specialist

The Role

A World-Changing Company

Very soon dogs will have access to top nutrition at a compelling price. McDuffy's goal is to accelerate the accessibility of high-quality nutrition for pets. By bringing high-standard nutrition at a compelling price and package to pets and pet parents who need it, our brand empowers to increase the happiness and longevity of our beloved pets, with science-backed food, treats, and secure accessories through monthly subscriptions and our numerous stores nationwide.

Our company was founded in December 2023 and we already met our 200-store milestone within 10 months and desire to increase our ARR through strategic e-commerce development with monthly subscriptions.

About The Role

The McDuffy E-Commerce Specialist will take charge of the day-to-day management and optimization of our eCommerce platforms. This role will ensure smooth operations across all online sales channels and develop strategies to drive growth, customer engagement, and sales. The ideal candidate will have a deep understanding of e-commerce processes, from inventory management to customer service and marketing promotions.

Core Responsibilities

• Overseeing the day-to-day operations of our eCommerce platforms (Shopify, Lazada, Shopee, TikTok).
• Managing product listings, descriptions, and promotional activities to ensure accuracy and timeliness.
• Monitoring and optimizing inventory levels, order fulfillment, and logistics to guarantee a seamless customer experience.
• Handling customer inquiries and ensuring prompt responses to improve customer satisfaction.
• Collaborating with the Marketing team to create and implement promotional strategies, including flash sales, discounts, and seasonal campaigns.
• Analyzing e-commerce performance metrics, including traffic, conversion rates, and sales, to identify areas for improvement.
• Keeping up with the latest e-commerce trends and making recommendations for platform enhancements and new features.
• Assisting with the integration of new tools and technologies to streamline processes and increase efficiency.
• Completing administrative tasks and other duties as assigned by the Social Media Marketing Manager.

What we value

• Ability to understand customers requirements and how McDuffy can address them.
• Excellent communication skills. Ability to compellingly articulate McDuffy's product offering to audiences with varying levels of technical skill and seniority.
• Experience in the Pet Care industry is highly desirable, but not required.

What We Require

• Fluency in English with excellent communication skills.
• 1-2 years of experience in managing e-commerce operations, preferably in Shopify, Lazada, or Shopee.
• Strong understanding of e-commerce processes, including order fulfillment, inventory management, and customer service.
• Experience with e-commerce analytics tools to monitor performance and make data-driven decisions.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Proficiency with Microsoft Office and basic knowledge of digital marketing tools.
• Attention to detail and problem-solving skills.
• Passion for pets and the pet products industry is a plus.

Life at McDuffy

We want to make sure every member of the McDuffy team achieves their best outcome, that's why we highlight every individual's traits, strengths, skills, and interests, from your first interview with us to your long-term growth. We celebrate the culture of radical transparency, taking things lightly, and long-term vision. In the end, we're all in this together, a company is nothing more than a group of people working on the same goal, in this case, it's to revolutionize the pet nutrition industry.

Job Type: Full-time

• Pay: Up to Php22,000.00 per month