The eBilling Timekeeper Maintenance Manager will manage the eBilling Timekeeper Maintenance Team in multiple Service Center locations.
Responsibilities:
- Manage weekly, priority, and annual eBilling timekeeper maintenance to ensure they are completed accurately and within the agreed-upon schedule
- Manage teams performance to ensure compliance with the department's SLAs and KPIs
- Direct supervision of eBilling supervisors including managing work assignments, balancing workloads, providing staff training and development, and performance feedback
- Manage escalated timekeeper authorizations and approvals when fee offers are delayed and/or rejected
- Coordinate, assess, and provide feedback on the work output and performance of the assigned staff
- Proactively seek and identify enhancements to and maintain current documentation of existing work files for all team members
- Develop a cross-border training platform for all staff members to assist with coverage
- Work independently with limited supervision to complete assigned tasks while mindful of the needs of relevant Firm stakeholders and prioritizing work as appropriate
- Participate, coordinate, and collaborate with internal and external teams on special projects from management
- Address all inquiries and special projects from management and internal and external clients diligently and promptly
- Report to the Senior Manager on the status of assigned objectives and responsibilities accurately, timely, and comprehensively
- Other duties as assigned by management
Skills and Experience:
- Bachelor's degree in business administration, commerce, finance, or related courses is preferred
- Strong understanding and experience in eBilling is required
- Experience in a law firm or professional service setting is required
- Supervisory experience in a regional setting is required
- Experience managing multiple teams in various time zones and locations is a plus
- Strong technology orientation, including knowledge of Microsoft Office and financial software packages (e.g. SAP) and eBilling software programs (e.g. Passport, Legal Tracker, TyMetrix 360, Collaborati, CounselLink, etc.)
- Proven ability to lead, motivate, and mentor departmental personnel
- Solid organizational, communication, and interpersonal skills, with a strong ability to develop and maintain relations at various levels within and outside an organization
- Proactive, innovative, and results-oriented work orientation
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
