E-commerce Sales and Operations Associate

The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

• Key Responsibilities:

• Product Portfolio Management

Competitor analysis Product pricing and market research to benchmark against competitors products

• Updating inventory and promotions pricing for online channels

Supporting coordination with eCommerce partners like Lazada, Shopee and others

• Creating and updating product content on online Ecommerce stores

• Customer Experience

Cresting the optimal post purchase customer experience

• Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency

Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.

• Special projects: Customer Failed Transaction outreach

Analysis: Reviewing sales performance, operational KPIs, etc

• Other tasks

Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey

• Invoicing and dispute management

Market research and data collection

• Qualifications:

Bachelor's Degree in business, operations or other related course

• Highly interested in eCommerce and retail industry

Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills

• Detail-oriented and work well under pressure with tight timelines

Competent in MS Office applications

• Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS

• You are an ideal candidate if you are:

• Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding this environment is perfect for someone who is independent, self driven and looking for growth opportunities.

• An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.

• Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc.): We are always on the lookout for new tools that will make our own work more efficient.

• Data driven: We love numbers and data. We make decisions based on quantitative figures.

• Customer-centric: We do whatever it takes to satisfy our customers.

Job Type: Full-time

Benefits:

• Company events

Employee discount

• Flexible schedule

Flextime

• Free parking

Health insurance

• On-site parking

Opportunities for promotion

• Work from home

Schedule:

• 8 hour shift

Day shift

• Early shift

Monday to Friday

• Overtime

Weekends

Education:

* Bachelor's (Required)