Manage specific clients (e-commerce, omnichannel, retail), advise them, and assist in the preparation of implementation budgets and timelines for their projects, but also maintenance & support needs.
Support and overview the implementation of projects from proposal to delivery
Supervise several project teams, and be an advisor for the Business Analysts or PPO
Define project schedules and activities based on appropriate project implementation methodology (scrum or hybrid, in general)
Understand the context, the retail constraints and propose the best solutions to meet the requirements.
Identify and highlight potential project risks and their impact to the organization and recommend mitigating measures
Prepare, lead and ensure follow up of project and steering committees (dashboards, reports, action plan, timeline, budget follow up)
Coordinate releases and post-Go-Live materials (e.g training documentation, training sessions)
Organize the handover of a project to the support team and manage the support team when needed
Establish the appropriate project organization structure
Communicate the plan to engage and set expectations of stakeholders
Manage and follow tasks and documentation related to quality, security, compliance, 3rd party management
Establish the appropriate project organization structure and define the change management and communication plan to engage and set expectations of stakeholders
Profile
Minimum Bachelor's Degree or Diploma in Technology, IT or E-commerce
4-5 years in Project Management with IT Consulting
Have hands-on knowledge of the e-commerce and omnichannel technologies to make adequate design decisions and propose solutions to requirements based on industry & technology best practices
Good to have hands-on knowledge of e-commerce solutions like SFCC (Salesforce Commerce Cloud) in backend and system integration
Project Management certification (Prince, PMI...) is good to have
Experience in working in complex environment and with distributed team
Very good communication skills with customers, team and stakeholders
Independent, proactive, creative and reliable
Focused and detail-oriented
Able to work both in a fast-paced and demanding environment
