About Us:
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Responsibilities:
- Engage with existing and new customers about their e-commerce interests.
- Set up new accounts, manage paperwork, and coordinate with all relevant departments, providing ongoing administrative support.
- Provide monthly updates to vendors on digital performance.
- Offer customer service support for all online orders.
- Manage and communicate backorders for all B2C transactions.
- Maintain customer information, including emails and web shipping details.
- Update product titles through the WEBUI to ensure accurate search results based on analytics.
- Assist with customer training sessions.
- Set up new customers on ACCUBID.
- Report bugs and follow up with the development team.
- Update metrics regularly.
- Keep Management, Sales Reps, and Branch Managers informed about customer interests and issues.
- Participate in e-commerce projects and web-related activities.
- Perform other duties as assigned.
Requirements:
- Over 3 years of experience in e-commerce and administrative roles.
- A high school diploma is required; post-secondary education is a plus.
- Proficient in computer skills, including Microsoft Office Suite and SX.
- Proven problem-solving skills and a willingness to learn.
- Detail-oriented with the ability to handle customer requests from start to finish.
- Strong verbal and written communication skills for customer interactions.
- Exceptional communication skills and a team-first attitude.
- Collaborate with branches, Operations, and Marketing teams to enhance online customer satisfaction.
- Share your ideas and experiences with team members to foster a culture of continuous learning.
- Strong organizational skills with the ability to manage multiple tasks.
Work Schedule: 8:00 PM - 5:00 AM / 9:00 PM - 6:00 AM Manila time
Work Setup: Home-based
- Must have at least 20mbps for both upload and download speed
In compliance to data privacy law, make sure that the following is included at all times:
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
