Job Description
Functions
Technical & Business Operations Analyst
You will provide engineering expertise to tackle, modify and engineer software solutions and configurations to ensure the product/solution performs within efficient design specifications.
Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution.
Demonstrate continuous improvements and increased efficiency to the software or business processes by using Software Engineering tools, innovative techniques and the reuse of existing solutions.
Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc.
Internal/external customer's interface to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
Qualifications
Bachelor's degree in Science/IT/Computers or equivalents.
5-6 yrs experience with Dynatrace Platform
Must have administration & management experience with Dynatrace SaaS or Managed clusters.
Strong Knowledge of ITSM processes
Design and develop innovative solutions to integrate Dynatrace in customer environment and make it a part of their day-to-day operations.
Ensure and document full deployment of Dynatrace product in customer environment.
Dynatrace Database Health Analysis.
Must be able to configure pure path, collector and agent for Dynatrace
Knowledge on APIs and integrations.
Generate and analyze thread Dump.
Must be able to troubleshoot and diagnose issues.
Hands on expertise on other monitoring tools like Solarwinds , PRTG, Splunk etc.
Should be able to do technical Documentation, Impact Analysis, RCA, Workaround, etc.
Perform peer level code review, prepare test cases and unit testing.
Strong Written And Verbal Communication Skills Are Preferred.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions, resolving issues or in making recommendations.
Able to work in Shifts to serve the customers better.
Willingness to learn new technologies and achieving higher technical skills.
Team player who will innovate & will think out of the box to continue improving the way Amdocs serves its customer.
Focus on innovation and GenAI related technologies.
