Job Description
Location: Level 20, Tower 2, The Enterprise Center, 6766 Ayala Avenue corner Paseo De Roxas, Makati City 1226 Philippines
Support Model: DISPATCH
Service Window: Standard Working Days 08:00AM 06:00PM local time,
Excluding Local Bank Holidays
Contract term: 1 year with an option for an extension
Scope of Work: Dispatch Engineer responding to tickets within Hemmersbach Ticketing Tool. Following services are in scope:
IMAC/D
Break&Fix
Network / Server Hands & Eyes
Project Services
Equipment in Scope: Following devices are in scope:
PCs (Windows 10 & 11)
Laptops
Printers
PDUs
Projectors
Phones
iPads and Tablets
Peripherals
Server & Server room equipment (UPS)
Storage
Network Equipment
Routers, Junipers, Switches
Mobile Phones
Telephony and video conferencing equipment including headsets
Skill-set Required
As a minimum, each onsite support Workplace Engineer shall have the following skillset:
Individual must have good customer facing skills and be well presented
Demonstrates independent and pro-active thinking
Builds effective relationships both within the team and across the business and Professional Services
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
Must be able to work alone and unsupervised, taking the initiative when necessary
Must be organized and prioritize work appropriately
Must have experience of using a Call Logging system.
Must have good working knowledge of Windows 7/10 and related Office applications
Support experience of MACs would be beneficial
Knowledge of mobile devices, in particular Blackberry and iPhones
Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft SCCM would be advantageous during troubleshooting, H&E support
Ability to replace defective parts, as identified by TCS
Excellent hands on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
Excellent communication are mandatory in English Local language; Regional language support would be a plus
Desired completion of CompTIA certifications e.g. A+, Network+ etc
Desired completion (or near completion) of Microsoft certifications e.g. MCP, MCITP, MCSE et
