- Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.
Job Summary
- We are seeking a driven and experienced Director, Technology Services to lead our team in the successful execution of new onboarding. As a key member of our leadership team, you will be responsible for overseeing all aspects of the implementation process, from client onboarding to project completion. You will play a pivotal role in ensuring smooth transitions for new clients and expansion of existing clients, while fostering a collaborative and supportive environment for your team.
Essential Functions And Tasks
- Project Management:
- Obtain and document requirements for new projects.
- Translate requirements into actionable tasks for the Data Engineering Team.
- Assign tasks to staff, prioritize workloads, and ensure efficient project execution.
- Monitor project progress, identify and address roadblocks, and report on project status.
- Collaborate with Senior Integrations Leader to guarantee project success.
- Client and Stakeholder Management:
- Coordinate with clients/sites to align on billing data requirements and delivery methods.
- Meet with clients during the intake process and throughout the project lifecycle.
- Serve as a technical account manager, fostering strong client relationships and facilitating technical process improvements.
- Provide support to Operations and clients on routine data-related issues.
- Team Leadership & Development:
- Administer and manage staffing, conduct performance evaluations, and handle HR functions.
- Coach and support team members on project completion and skill development.
- Onboard, train, and mentor new team members, ensuring they are proficient with the toolset and environment.
- Guide and provide documentation to assist with legacy process transitions.
- Technical Expertise:
- Review work product, conduct quality assurance checks, and identify areas for improvement.
- Set up and maintain SFTP accounts for secure data transfers.
- Analyze and troubleshoot data-related processing exceptions, ensuring data accuracy.
- Review and analyze facility billing data, coordinate resolution of billing discrepancies.
- Stage and prepare new practice support data for loading into the Imagine platform.
- Map initial data for new clients/sites (accidents, relationships, patient types, etc.).
- Process Improvement & Innovation:
- Design and build frameworks for utilizing new technologies.
- Train Operations staff to access information independently (e.g., data research).
- Design and develop new processes using the latest toolset.
- Collaborate with teams to implement tools for tracking workflow status.
- Lead efforts to transition from paper-based processes to electronic data flows.
- Work with clients and Operations to implement or improve electronic reconciliation processes.
Education And Experience Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum 10+ years of experience in technology implementation and project management.
- Minimum 10+ years of experience in US Healthcare domain.
Knowledge, Skills, And Abilities
- Proven track record of successfully leading and managing teams.
- Strong analytical and problem-solving skills.
- Excellent communication, collaboration, and interpersonal skills.
- Proficient in data analysis and manipulation tools.
- Experience with data integration and migration processes is a plus.
- Experience working in a healthcare or similar environment is a plus.
Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at [Confidential Information] to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.
