Are you looking for a supportive and collaborative workplace with great benefits and clear career development You've come to the right place.
Why choose Manulife
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Performance Bonus
- Global network of industry experts
- Extensive training resources
Job Description:
We're looking for a Director for Retirement Operations to join our team at MBPS. In this role, you will work closely with the Head of Retirement Operations MBPS and the global functional leader to support both the day-to-day processing and transformation of the function.
Have the skills and knowledge for the job Learn more about the opening below!
Key Responsibilities:
- Manage the day-to-day business relationship management and oversight of services, with a proven track record of managing global cross-functional relationships
- Contribute to the development of overall procedures and policies, ensuring they are executed as intended by subordinate teams through subordinate managers
- Develop the capability of the service by leveraging expertise in investment products, operational excellence practices, and the transaction/customer lifecycle
- Support and deliver on key transformation strategies of the group, including strategic reviews of existing processes and submission of business cases for prioritization in the change agenda
- Manage and mitigate operational risk, ensuring that issues are escalated timely and resolved effectively. Validate the accuracy of operational risk heat maps and other risk assessments.
- Execute on strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service
- Develop capability and functional expertise through training/development, coaching/mentoring, strategic talent management, succession planning, and supporting mobility
- Manage a growing team with responsibility for hiring, compensation, promotion, and performance management
- Participate in strategic business planning activities and help translate them into business initiatives
- People management responsibilities include hiring, compensation strategy, promotion, performance management, and capability development of direct reports and their subordinate teams
Qualifications:
- Around 8-10 years of cumulative leadership experience in financial services (retirement operations, wealth management, investments, etc.), with at least 5-7 years of people management experience
- Strong blend of traditional operations background and transformation experience, in a shared service or BPO environment
- Prior experience working with US or CDN stakeholders would be a plus
- Experience working across multiple geographies and time zones
- Strong interpersonal skills and ability to work effectively across cultures, geographies, and senior leadership
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
