Mandaluyong, National Capital Region (NCR), PH, 1555 Cebu, 07, PH, 6000
Description:
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Do you have a strong command of and understanding of
Leading People,
Human Resource Functions,Project Management and Operational Execution Are you one
that AIMS HIGHER. REACHES FARTHER to achieve your targets Can you
ACT BOLD. BE PASSIONATE with a problem-solving mindset Can you
BE ONE. HELP MANY in a way that provides a positive experience Do you want to
BE DIFFERENT. BE YOU and
LEARN MORE. TAKE ACTION
JOIN OUR TEAM TODAY!
Job Summary
We are hiring an experienced, Global Training and Performance Management professional to lead the development and implementation of learning and development strategies across our organization, as well as provide strategic guidance and direction to ensure our employees are leveraging the most up-to-date and innovative approaches to learning and development.
The Director will lead a team of learning professionals and will collaborate with senior leaders as well as clients to develop and deploy a creative and effective curriculum that drives business objectives and supports our employees in achieving their goals.
This position requires a results-oriented strategy that ensures learner success and speed to proficiency through the training life cycle. The Director will also support the post training Performance Management initiatives that support the consistent improvement of both corporate and client KPIs.
Position: This position is
Onsite (Cebu or Mandaluyong)
Role Reports into: Vice President, Global Shared Services
Job Responsibilities:
- Create and maintain a global learning and development strategy that aligns with organizational goals and objectives.
- Design and develop training programs, using a variety of methods such as on-the-job training, seminars, workshops, and e-learning.
- Evaluate and deploy technology solutions to drive improved training outcomes and speed to proficiency.
- Lead a large team of training and quality professionals by providing direction, coaching, guidance, and support.
- Build and maintain relationships with clients and external vendors.
- Partner with clients to consult and guide curriculum development and training strategy.
- Evaluate and improve existing training programs and develop new ones to meet changing organizational needs.
- Establish metrics and processes for measuring the effectiveness of training programs including post-training performance.
- Track and analyze employee training data and execute strategies for improvements.
- Ensure that best practices and proper training are adopted including compliance with all performance/quality policies, performance improvement initiatives and ensuring appropriate systems are implemented and maintained.
Additional Requirements: Job Knowledge, Skills, and Qualifications:
- Bachelor's Degree or related discipline or equivalent combination of education and experience is preferred.
- 10+ years of Learning & Development, Performance Management, Quality Assurance, and Leadership; prior experience in the call center industry is strongly preferred.
- Experience in developing and implementing programs and policies that support performance management, transformational change, change management, organizational growth, and employee development.
- Must be analytical, have excellent interpersonal/persuasion skills, verbal & written communication skills and the ability to work in a fast-paced environment.
- Thrive in a fast paced, multi-tasking, deadline driven environment that advocates and supports a change management philosophy.
- Exposure/experience working alongside C-Suite executives as well as Client executives and comfortable managing in a matrixed organization.
- Customer experience focus and mindset; ability to understand business challenges and to create solutions that positively impact the way people perform.
- Ability to organize and manage multiple projects and priorities simultaneously delivering on time results.
- Logical problem-solving skills, outstanding organizational skills and dedication to quality and integrity.
Benefits and Perks:
- Competitive pay based on experience + performance-based incentives!
- Fun work environment, seasonal festivals Bonanza.
- Stable, full-time employment.
- Company paid health & life insurance benefits.
- Opportunity for professional development.
About Continuum Global Solutions, LLC
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website. More information can be found at
www.continuumgbl.com.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official
@continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to
[Confidential Information].
