The Director of Client Services will be involved in the planning, developing and managing of client projects typically several at once.
RESPONSIBILITIES
- Will be in charge of determining a project's schedule, scope and budget, and directing appropriate team members in fulfilling the specifications to meet client and company objectives. These professionals could also be responsible for defining departmental operating budgets, and resource, risk and scope management.
- Manages client expectations works with internal partners, such as operations staff and sales, to improve service levels.
- Communicates to each stakeholder at every step of a project is vital to maintaining successful relationships and product or service delivery.
- Determines short- and long-term resource requirements, builds and manages teams and designates responsibilities among each team member.
REQUIREMENTS:
- Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking or equivalent.
- Very strong orientation in high level client services and account management
- 10 years cumulative relevant experience in the related field is required for this position preferably acquired in a Call Center environment; at least 2 years in a Director capacity.
- with FinTech experience; and extensive Client Service experience
- Excellent communication skills both verbally and written
- Exceptional problem solving skills
- Excellent negotiation skills
- Good customer service orientation
- Work setup: hybrid; 70% onsite (Alabang)
- Ability to work on graveyard schedule
