Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business
Overseeing the staff for the smooth running of the restaurant
Assisting the HR team as well as the Restaurant Manager in the hiring process
Training new employees as per their abilities and skills
Maintaining a strong relationship with suppliers and vendors
Inspecting the food and beverage stock level and restock them in a timely manner
Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained
Checking with the guest and making sure that they are getting served with the best quality food
Resolving customer complaints in a professional manner
Ensuring customer satisfaction with all the services provided to them
Preparing daily reports and presenting them to the higher management
Managing the outstanding bills and cash inflows of the restaurant.
Requisition supplies, such as glassware, chinaware, and silverware.
Performs other related duties as may be assigned by immediate superior
Enforce policies and discipline staff
Ensures that all work schedules are adhered to, monitoring the attendance of staff.
Quickly grasps the essence and the underlying structure of anything, particularly the issues that are encountered on the line, in order to develop an effective strategy to address those issues
Strong interpersonal and communication skills; team player
Develops and maintains a good level of staff morale
Hands on commitment to achieving goals and planned objectives
Able to undertake multiple tasks urgently and accurately
Willingness to seek advice and delegate when required
Qualifications:
Bachelor's degree in Business Management, Hospitality, or a related field
Prior work experience as a Restaurant Supervisor, or a similar position in the Hospitality industry
Proficiency in Restaurant Management Software and Microsoft products.
Extensive experience in demonstrating leadership skills
Amazing written and verbal communication skills
Creative thinker with strong analytical skills
Exceptional customer service and sales skills
Customer-oriented individual and an outstanding problem-solver
Willingness to work on weekends and graveyard shift
Highly motivated, self-starting person; able to work independently, without close supervision
