We are seeking a highly skilled and motivated digital solutions support specialist to lead the support function for our B2B, and B2C websites, and digital applications portfolio. As a key member of our team, you will play a pivotal role in identifying and resolving front-end and back-end issues through your demonstrated experience in web application support.
Lead support for all digital projects, including websites, web applications, and mobile apps.
- Proactively identify and resolve issues swiftly, escalating critical problems for collaborative solutions.
Provide technical guidance to cross-functional teams, including external developer agencies and marketing teams, during support and deployment.- Contribute to testing processes to ensure performance aligns with requirements.
Enforce security policies in development and maintenance.
- Document issues and resolutions comprehensively.
Effectively communicate progress and challenges with stakeholders.- Stay updated on industry trends to enhance web application quality and performance.
Proven expertise in troubleshooting and resolving both front-end and back-end issues.- Advanced proficiency in HTML, scripting languages (Node/JavaScript), CSS/SAAS, and frameworks like React, Angular, Nuxt. Expertise in WebGL/GLSL is nice to have.
Development knowledge of iOS applications, encompassing both local and web-served platforms, using Objective-C and Swift.
- In-depth knowledge of backend technologies, including Java Spring Boot, VueJS, MySQL, and Python.
Familiarity with content management systems such as WordPress, Statamic, Drupal, and proficiency in digital marketing tools.- Experience with release pipelines and a solid understanding of DevOps practices.
Knowledge of cloud services, with a preference for experience with AWS is a plus
- Strong analytical and problem-solving skills to diagnose and address technical issues efficiently.
Excellent communication to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.- Ability to adapt to evolving technologies, frameworks, and methodologies.
Proven ability to work collaboratively in a team environment and contribute to a positive team culture.
- A customer-centric approach to understand and address user needs and issues.
Effective time management skills to prioritize tasks and meet deadlines.- Experience in documenting processes, troubleshooting steps, and support procedures.
Commitment to continuous learning and staying updated on industry trends and best practices
Job Types: Full-time, Permanent
Benefits:
Schedule:
Supplemental pay types:
Overtime pay
Application Question(s):- Give a range of your salary expectations:
Experience:- HTML: 3 years (Preferred)
iOS applications: 3 years (Preferred)
