Digital Agent (Non-Voice)

NV Group (BPO Company) is a Financial & Legal Services Group with offices in Pasig, Manila, Sydney & Melbourne, Australia and Auckland, New Zealand. NVG offers credit management, debt collection and legal services to companies such as AGL, Telstra, EA and more.

NVG promotes a family oriented environment, work life balance and are composed of tenured employees.

• Role:

The Digital Agent is responsible for facilitating communication between the Voice Agent and customers or potential leads who prefer digital interaction channels such as email or SMS.

The primary objective is to identify the responsible party for utility usage and establish an account or disconnect the services.

• Qualifications:

Minimum of one (1) year experience in handling email, SMS and chat support.

• Proficient in written communication via email and SMS, demonstrating the ability to convey information clearly, concisely, and professionally.

Previous experience in a customer service role, preferably in a digital setting.

• Strong analytical skills to analyze situations, identify issues, and propose effective solutions.

Excellent organizational skills with the ability to manage multiple tasks efficiently.

• Adaptability to changing circumstances and willingness to learn new technologies and processes.

Collaborative mindset with the ability to work effectively as part of a team.

Job Types: Full-time, Permanent

Pay: Php25,

• 00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Health insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Fixed shift

Holidays

• Monday to Friday

Supplemental Pay:

• 13th month salary

Overtime pay

Experience:

• Handling Email, Chat or SMS: 1 year (Required)

Application Deadline: 08/02/2024
Expected Start Date: 08/05/2024