Device Management Administrator

Job description

- Device Management Admin is part of the Device Management team under Merchant Services Operations Department. This role focuses on handling terminal management systems and latest releases for the Attended, Unattended and Online payment solutions.

• DUTIES AND RESPONSIBILITIES:

End-to-end review and testing of application releases for all payment solutions under User Acceptance Testing and Production environments.

• Responsible for providing full technical and operational checking, analysis and assessment of all included updates per release.

Provides strategic gap analysis for every release's required outcome vs. actual outcome, and recommends actions to bridge or close the gap with consideration to all stakeholders.

• Monitors full production roll-out of new releases including execution of updates through terminal management system and assists the team with any issues encountered during on-site updates.

Conducts on-site testing for latest application releases, projects and activities that requires gathering and analyzing of data.

• Key person for ensuring that the team is fully informed about the latest releases including process and UI/UX changes.

Manages terminal management system of all device brands and models.

• Prepares weekly and monthly reports including all records and changes of the application releases.

Contributes to creating policies and procedures related to this role.

• Supports device preparation specialist with big scale tasks and/or projects.

Others may be assigned.

• JOB QUALIFICATION

College graduate preferably of Information Technology or any related field.

• Minimum of 2-3 years relevant experience in handling different POS devices.

Proficient in English both written and verbal communication.

• SKILLS

Working knowledge of payment solutions offered locally in the Philippines.

• Knowledge and experience on different local POS terminals and systems (preferred).

Proactive critical thinking and problem solving skills.

• Excellent time management skills, organizational skills and strong attention to details.

Good communication and presentation skills.

• Collaboration skills with the ability to work in various group situations while maintaining effective communication and productivity.

Proven ability to manage multiple tasks with high quality output.

• Willing to work on weekend, holidays, and shifting schedules as needed.

Job Type: Full-time

Benefits:

• Flexible schedule

Schedule:



8 hour shift