General information
Country
Philippines
City
Manila
Job ID
39960
Department
SaaS
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid
Description & Requirements
The Development Operations Engineer reports directly to the Team Lead/Manager, Infor Cloud Operations. In this position you will be responsible on Cloud Operations delivery. The main responsibility is maintaining applications and technical environment including but not limited to troubleshooting application and technical issues, configuration changes, patching and data copy.
Essential Duties
Works as part of a cross-functional team to perform change requests.
Provides operations support from a wide variety of client organizations and external groups and perform the necessary support required to resolve issues
This position operates in a 24x5x365 environment. US day shift work is required for this position.
Successfully completes training requirements based on career development plan and assists in the development and training of others
Performs other duties as assigned
Basic Qualifications
At least 3 years experience in an organization with a high availability 24x7, mission critical operations environment
System administration experience Windows/Linux (IIS/JBoss)
Amazon Web Service experience required
Scripting knowledge (Phyton, Bash) is an advantage
Formal education and experience in Computer Information systems (or related field) and customer service
Experience with Application Support for ERP and Workflow engines a must
Experience with Infor Lawson application will be given significant consideration
History with customer service-related positions or experiences
Must have a high degree of technical knowledge to understand the environment.
Ability to effectively present information and respond to questions from other departments and from all levels of the organization
Preferred Qualifications
Windows operating system experience, working with variety of hardware configurations.
Working knowledge of technology including but not limited to Websphere, Active Directory, databases and operating systems
Thrive in an energetic, mission critical environment
Ability to triage and apply common processes to your day to day activities
Driven, energetic, and an eager to learn individual who is looking to grow their career
Strong written, visual, and verbal communication skills
Work effectively within group environments and collaboration projects
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
