Brief Description of Duties:
- To provide solutions to our clients on a number of technical issues across a wide range of technical platforms
Preferred Qualifications/ Experience:
- Experience with server application support including desktop applications and devices such as printers, handheld scanners, and other points of sale equipment.
- Experience with managing help desk ticketing systems (responding, assigning, closing, and following up on help desk request tickets).
- A high level of communication skills including written and verbal skills. Verbal skills include the ability to communicate technical IT issues to non-IT technical staff/faculty.
- Experience in basic networking including wired and wireless configuration.
- Advanced knowledge of Microsoft Windows server and workstation.
- Advanced knowledge of system hardware and installation
- Intermediate knowledge and understanding of database concepts and functionality (e.g. Oracle, MySQL, etc...).
- SQL knowledge
- Able to run basic SQL queries joining multiple tables. .
- Experience with SQL Developer or PL/SQL
