Desktop Support Engineer

Provide onsite support for software and hardware problems (network, AV, OS, outlook)

• Follow standard operating procedure and SLA (ITIL)

Perform technical support to VIP / VVIP

• Expertise on installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance

Take ownership in providing accurate and reliable solutions to clients, document processes and system configuration

• Administer hardware maintenance for all desktop IT equipment's

Perform system changes adhered to organizational policies and directives

• Conduct remote desktop assistance to end users

Train end users on usage of computer hardware and software

• Manage effective professional working relationships with internal and external clients

Log any software or hardware problems detected

• Responsible for providing timely and accurate update and information on assigned incidents and service requests

Escalate incidents if there is a need for subject matter expert / third party support in a timely manner

• Work closely with service providers to resolve service outages and/or in provisioning new services and carry out equipment acceptance testing and system integration testing

Maintain data integrity

• Monitor desktop infrastructure performance and make suggestions to increase efficiency

Develop solutions to routine technical issues

• Work closely with project Teams to analyze process, statistical data and provide impact assessment

Assist in the development of user documentation and training materials

• Perform other related duties as assigned by management

• QUALIFICATIONS AND SKILLSETS

An understanding of ITIL and Service Level Agreements

• ITIL v3 certified but not required

At least 2 years substantial experience in IT Service Management

• Proficient in hardware and software components and MS Office 365

Customer oriented with excellent communication skills

• Should have an excellent technical and computer skills

Must be dependable and able to adapt to changing situations

• Should know how to manage time and able to set priorities when handling multiple tickets

Knowledgeable in Computer Networking

• SOFT SKILLS

Dedicated and Passionate

• Sense of Urgency

Initiative/Proactive

• Flexible

Self-confident

• Can work under pressure

Organized and detail-oriented

• Dependable/Reliable

Team Player

Job Type: Full-time

Pay: Php18,

• 00 - Php22,000.00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Health insurance

Life insurance

• Opportunities for promotion

Paid training

• Promotion to permanent employee

Schedule:

• Day shift

Monday to Friday
Supplemental pay types:

• 13th month salary

Overtime pay

• Performance bonus

Application Question(s):

• Are you willing to be relocated in different places in Luzon

Are you willing to work on a shift scheduled work set-up

Education:

* Bachelor's (Preferred)