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Asurion

Desktop Support Analyst 2

Asurion
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 2-4 Years
Philippines, Calamba
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Job Description

  • Efficiently categorize, prioritize and diagnose incidents and service requests received via ticketing system
  • Prioritizes own workflow to meet deadlines as assigned by the leadership team
  • Provides technical assistance to end-users and/or guidance to acquire resolution within established SLAs
  • Efficiently images, installs, tests and maintains desktops, laptops, thin-client terminals, peripherals, printers and multiple desktop applications
  • Proactively contact end users with follow-up telephone calls, IM or Email messaging or direct personal interaction
  • Establishes a proficiency in the applications, system interface, tools, and processes within the department's scope
  • Develops proficiency in the business support processes that drive the applications within the department's scope
  • Participates in small and large scale PC-related projects
  • Coordinates and performs PC equipment moves as requested by Facilities management
  • Collaborates with Asset Processing team to manage hardware and software inventory
  • Creates, maintains, and adheres to required departmental SOPs as assigned by the leadership team
  • Assists Service Desk Analysts with technical service request escalations
  • Provides hands-on support for Engineering and System Admin teams, as requested
  • Participates in on-call support rotation, including additional night and/or weekend hours
  • Available to travel, as requested

More Info

Industry:Other

Function:IT

Job Type:Permanent Job

Skills Required

Technical Assistance
Desktop Applications
System Admin

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Date Posted: 10/06/2024

Job ID: 81335641

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Asurion
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