Desk Side Support

Indra Philippines Inc

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Posted 6 months ago
Over 50 applicants

1-3 Years

AED 1 - 20,000 per month

Central Visayas, Central Luzon

Information Technology

Job Description

Location: Laguna, Isabela, Iloilo and Mindanao

Job Description:

Provide 2nd level technical support for incidents and service requests
Responsible for the deployment, installation, replacement and configuration of desktop, laptops and printers
Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix and troubleshooting of computer systems, hardware, and software on a timely manner
Provides timely update on all ongoing support issues
Assists in providing basic training to end-user in the proper operation of desktop, laptop, printers and LAN connection
Evaluates and recommends product upgrade or replacement if necessary
Work with IT service desk, application support teams, and other technical teams for on-time resolution of incidents and completion of service requests
Investigate security incidents and assist with protecting hardware, software and information resources from unauthorized access, tampering and physical damage, including other security tools, anti-virus products and patch management
Assist with the ongoing set up, operation, maintenance, backup and recovery of servers, storage systems, enterprise applications, databases, network and communication systems
Upgrading the entire system to enable compatible software on all computers.
Manage and coordinate escalated issues with technology vendors as necessary

Qualifications:

Bachelor's Degree/diploma/associate in IT related qualification/course or recognized relevant IT credentials
Minimum of one (1) year prior experience providing desktop support is desirable
Experience in addressing complex issues and can demonstrate incident management skills
Working knowledge of computer systems, hardware, and software including databases, office applications, and operating systems
Good problem-solving, analytical, and team-working skills
Good communication (verbal and written) and interpersonal skills
Good analytical and diagnostic skills
Excellent prioritization and time management skills
Strong customer service skills and professional attitude
An openness to learning new technologies
Work Arrangement Onsite, Monday to Friday, 8am

Education

Diploma, Bachelors/ Degree

More Info

Role:H /W Installation /Maintenance Engg, Team Leader /Technical Leader, Network Administrator

Industry:Information Technology

Function:IT

Job Type:Contract Job

Skills Required

Technical Support

Date Posted: 30/07/2024

Job ID: 86871971

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About Company

Indra Philippines Inc

Indra in the Philippines

Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Energy and Industry, Telecommunications, Financial Services, and Public Administration.

Our parent company, Indra Sistemas, S.A. is headquartered in Madrid, Spain. It is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers world-wide. The multinational is a world leader in providing proprietary solutions in the Transportation, Air Traffic and Defense markets. It is the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.

The Philippine office of Indra serves as the Southeast Asian strategic center of the company. We currently manage more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand. Our business also extend to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.

We are comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain our level of excellence in providing the utmost in customer service to our clients.

The Philippine office is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indraâ€™s clients.