Design Manager for DTC E-commerce Brand

Full-time

Long-term

Online/Remote

We are seeking a Design Manager (Leader of Design Department) who will be responsible for overseeing our design department and ensuring that our customers receive the best quality designs on a timely basis.

The role involves managing and guiding a team of designers, handling orders, resolving issues, and implementing strategies to improve customer satisfaction, speed and quality.

Key Responsibilities:

- Hire, manage, and supervise a team of designers.

- Develop and implement designer SOP's and procedures.

- Monitor and analyze each designer's performance metrics to identify areas for improvement.

- Train and mentor team members on effective design techniques and company policies.

- Collaborate with other departments to ensure a cohesive customer experience.

- Provide regular reports on design activities and outcomes to senior management.

- Stay informed about industry best practices and emerging customer service trends.

Qualifications:

- Minimum of 1-2 years of experience in a design department leadership role, in an e-commerce environment.

- Strong leadership and team management skills.

- Excellent English communication skills.

- Proficient in design software and design systems (especially Photoshop, Illustrator, and preferrably also Midjourney)

- Demonstrated problem-solving skills and the ability to handle challenging customer situations.

- Able to work full-time (40 hours a week)

- Strong internet connection (important during Zoom Calls)

What We Offer:

Competitive salary which will grow once we grow our design team.

If you really are interested in this job, please send me a video of you introducing yourself and talking about your background experience, where I can also clearly hear that you understand the requirements and responsibilities.

I am really looking forward to hearing from you!

Kind regards,

Marc van der Struik