Debt Collector

We are hiring!

To apply, complete this assessment: https://www.ttisurvey.com/428867VCE

Once done, send your resume to [Confidential Information] in the format below, explaining your relevant skills to the role:

Debt Collector | Name | LinkedIn

Full time

100% Remote

$5/hr

About Us:

We are a growing collection agency focused on assisting housing providers in recovering unpaid rent from current and past residents. Our mission is to provide professional, respectful, and effective debt collection services while maintaining compliance with all federal, state, and local regulations.

Position Summary:

We are seeking an experienced Debt Collector to join our team. The ideal candidate will have a strong background in debt collection, excellent communication skills, and the ability to handle difficult conversations professionally. You will be responsible for managing accounts, contacting debtors, negotiating payment plans, and ensuring compliance with relevant laws and company policies.

Key Responsibilities:

• Manage a portfolio of delinquent accounts and initiate contact with debtors through phone calls, emails, and written correspondence.
• Negotiate payment arrangements and settlements with debtors in a professional and respectful manner.
• Maintain accurate records of communication and payment agreements using the companys CRM and collection software.
• Investigate and resolve discrepancies related to payment amounts and account balances.
• Adhere to all company policies, federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Collaborate with other team members and departments to ensure the timely recovery of debt.
• Meet or exceed monthly collection targets and performance metrics.
• Provide exceptional customer service and maintain a positive image of the company throughout the collection process.

Qualifications:

• Previous experience working as a debt collector in a collection agency (minimum 2-3 years).
• Strong understanding of debt collection laws, including FDCPA compliance.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• Ability to handle confidential information with discretion.
• Experience with debt collection software and CRM systems.
• Goal-oriented, self-motivated, and able to work independently.