This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Business Transformation POSITION TITLE: Business Transformation Manager WORK SETUP: Return to Office RESPONSIBILITIES:
- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation, monitoring, measurement and analysis of standardized processes
- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Cebu City, e-Bloc Tower 3
Qualifications
SKILL AND QUALIFICATIONS: Must Have:
- At least 8-12 years overall experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement
- With relevant experience in AI or RPA or Transformation
- Open to ASEAN and local market
- Open to non-local resources
- Open to all industries (preferred to have Utilities, Network, Customer service, Helpdesk, Sales Operation industry background, good to have not mandatory)
- Open to IC candidates
- With provision for P43/P44 hires Good to have:
- With experience or knowledgeable in Utilities, Network, Customer service, Helpdesk, Sales Operation industry background.
- Green Belt Certified or Black Belt Trained
- With 5 years of experience in managerial role
- Handled a minimum of 200 operations FTEs (number of FTEs is flexible)
