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- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: NGCO POSITION TITLE: Service Delivery Ops Lead Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team. RESPONSIBILITIES:
- Mobilize appropriate resources
- Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture's full capabilities
- Improve client and customer relationships working with Client Account and Account Management Team leadership
- Plan, deliver and execute project(s) and program(s)
- Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
- Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
- Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
- Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
- Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3
Qualifications
SKILL AND QUALIFICATIONS:
- Standard SDL profile; no domain
- 12 years of solid experience; 10+ years of supervisory experience
- People management experience leading a team of at least 300 people
