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PROJECT NAME: Workforce Command Center
POSITION TITLE: Workforce Services Senior Manager
WORK SETUP: Return to Office
Overall Purpose
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
Responsibilities
- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
- Drive industrialization of BST across all contracts
Others
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
Qualifications
SKILL AND QUALIFICATIONS:
- 15 years overall experience with at least 7 years in leadership capacity (managers/sr. managers as direct reports) - (BPO or non-BPO)
- Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning) For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well - Good to have
