Database Administrator (Hybrid)

Qualifications

• Bachelor's Degree in an IT related field

At least 3 years experience in Incident Management

• 2+ years experience in Reporting and Dashboard development and data Analytics

Must be business and customer oriented

• Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction

Willing to render rotating shifts and should have no preference to schedule

• Possesses strong attention to detail, leadership, problem solving and analytical skills

High level understanding of multiple IT Platforms and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management

• Respond adequately to inquiries and complaints

Managed multiple high priority initiatives in a fast paced, highly technical environment

• Experienced with any ticketing system but experienced in CASD ticketing tool is a plus

Able to develop and provide SLA's and KPI's

• ITIL Certified is a plus Must have

SQL MySQL Oracle Administration

• Job Description

Responsible for the daily IT operations and activities

• Provides direction in the management of incidents and problems (end to end) ensuring timely resolutions are achieved.

Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).

• Implements policies and guidelines regarding how incidents are identified, received, documented, distributed, and corrected.

Ensures proper IT Service Management (ITSM) processes are in place in order to maximize business efficiency.

• Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.

Serves as the point person in the coordination of critical incidents affecting the Client Business operations.

• Ensures communication is sent out to Client Global IT stakeholders, and document the incident/problem through the incident report

Evaluate existing processes and identifying more efficient ways to accomplish goals and meet customer and client requirements; continuously improving the processes through regular assessment and adjustment.

• Possesses a command of the different tools, processes, and industry standards being used for the IT operations.

Being responsive to clients whilst following the principles and procedures of the quality management system

• Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Responsible for critical incident debriefs/Root cause analysis call and reporting

Job Type: Full-time

Pay: Php60,

• 00 - Php80,000.00 per month
  
  Benefits:
• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

Supplemental Pay:

13th month salary