Database Administrator|Hybrid

Qualifications:

Skillsets:

• Knowledge in ITIL framework
  

• Knowledge on Infrastructure (Servers, Storage, Network)
  

• Knowledge on PostGre / MySQL / Oracle Databases
  
• Behavior and abilities:

• 7-10 years of experience in Infrastructure IT, with 3 years specifically on DB Administration,
  

• Self-motivated, eager to learn in the IT profession,
  

• Team player must be able to work with people within and outside of the IT department,
  

• Customer service oriented,
  

• Excellent communication skills, verbal and written. English speaking mandatory (French reading would be
  
  appreciated)
  

• Ability to analyze and synthesize situations and understand the business constraints,
  

• Willing to do some traveling
  

• Dedication
  

  Technical Environment:

  
  Microsoft-SQL Servers 2000 to 2016
  
  OS Server: Windows Server 2003 to Windows Server 2012 Linux RedHat Enterprise 6 to 7
  
  OS Client: Windows XP to Windows 10
  
  Microsoft Active Directory
  
  McAfee, Trend, and Kaspersky Antivirus
  
  VMWare 5.x and above - Nutanix NOS
  
  Hardware: Dell & Cisco UCS servers
  
  Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage
  
  Veeam Backup & Replication, & Commvault backup
  
  BMC & Solarwinds Monitoring / Ticketing CMDB CA Service Desk Manager
  
  Network Cisco
  
• Job Description

Incident Management:

Responsible for the daily IT operations and activities

Provides direction in the management of incidents and problems (end to end) ensuring timely resolutions are achieved.

Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).

Implements policies and guidelines regarding how incidents are identified, received, documented, distributed, and corrected.

Ensures proper IT Service Management (ITSM) processes are in place in order to maximize business efficiency.

Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.

Serves as the point person in the coordination of critical incidents affecting the Client Business operations.

Ensures communication is sent out to Client Global IT stakeholders, and document the incident/problem through the incident report

Evaluate existing processes and identifying more efficient ways to accomplish goals and meet customer and client requirements; continuously improving the processes through regular assessment and adjustment.

Possesses a command of the different tools, processes, and industry standards being used for the IT operations.

Being responsive to clients whilst following the principles and procedures of the quality management system

Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Responsible for critical incident debriefs/Root cause analysis call and reporting

Job Type: Full-time

Benefits:

• Health insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee

• Work from home

Schedule:

• 8 hour shift

Monday to Friday

• Shift system

Supplemental pay types:

• 13th month salary

Overtime pay