Database Administrator

Qualifications

Job Qualification:

Skillsets:

1. Knowledge in ITIL framework

2. Knowledge on Infrastructure (Servers, Storage, Network)

3. Knowledge on PostGre / MySQL / Oracle Databases

Behavior and abilities:

1. 7-10 years of experience in Infrastructure IT, with 3 years specifically on DB Administration,

2. Self-motivated, eager to learn in the IT profession,

3. Team player must be able to work with people within and outside of the IT department,

4. Customer service oriented,

5. Excellent communication skills, verbal and written. English speaking mandatory (French reading would be

appreciated)

6. Ability to analyze and synthesize situations and understand the business constraints,

7. Willing to do some traveling

8. Dedication

Technical Environment:

Microsoft-SQL Servers 2000 to 2016

OS Server: Windows Server 2003 to Windows Server 2012 Linux RedHat Enterprise 6 to 7

OS Client: Windows XP to Windows 10

Microsoft Active Directory

McAfee, Trend, and Kaspersky Antivirus

VMWare 5.x and above - Nutanix NOS

Hardware: Dell & Cisco UCS servers

Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage

Veeam Backup & Replication, & Commvault backup

BMC & Solarwinds Monitoring / Ticketing CMDB CA Service Desk Manager

Network Cisco

Job Description

Incident Management:

Responsible for the daily IT operations and activities

Provides direction in the management of incidents and problems (end to end) ensuring timely resolutions are achieved.

Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).

Implements policies and guidelines regarding how incidents are identified, received, documented, distributed, and corrected.

Ensures proper IT Service Management (ITSM) processes are in place in order to maximize business efficiency.

Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.

Serves as the point person in the coordination of critical incidents affecting the Client Business operations.

Ensures communication is sent out to Client Global IT stakeholders, and document the incident/problem through the incident report

Evaluate existing processes and identifying more efficient ways to accomplish goals and meet customer and client requirements; continuously improving the processes through regular assessment and adjustment.

Possesses a command of the different tools, processes, and industry standards being used for the IT operations.

Being responsive to clients whilst following the principles and procedures of the quality management system

Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Responsible for critical incident debriefs/Root cause analysis call and reporting

Non-Exemption/Must Have

Skillsets:

1. Knowledge in ITIL framework

2. Knowledge on Infrastructure (Servers, Storage, Network)

3. Knowledge on PostGre / MySQL / Oracle Databases

Behavior and abilities:

1. 7-10 years of experience in Infrastructure IT, with 3 years specifically on DB Administration,

2. Self-motivated, eager to learn in the IT profession,

3. Team player must be able to work with people within and outside of the IT department,

4. Customer service oriented,

5. Excellent communication skills, verbal and written. English speaking mandatory (French reading would be

appreciated)

6. Ability to analyze and synthesize situations and understand the business constraints,

7. Willing to do some traveling

8. Dedication

Technical Environment:

Microsoft-SQL Servers 2000 to 2016

OS Server: Windows Server 2003 to Windows Server 2012 Linux RedHat Enterprise 6 to 7

OS Client: Windows XP to Windows 10

Microsoft Active Directory

McAfee, Trend, and Kaspersky Antivirus

VMWare 5.x and above - Nutanix NOS

Hardware: Dell & Cisco UCS servers

Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage

Veeam Backup & Replication, & Commvault backup

BMC & Solarwinds Monitoring / Ticketing CMDB CA Service Desk Manager

• Network Cisco